tag:status.wipster.io,2005:/historyWipster Status - Incident History2024-03-29T18:23:11+13:00Wipstertag:status.wipster.io,2005:Incident/191216502023-11-15T13:13:28+13:002023-11-15T13:13:28+13:00Wipster is encountering longer load times than expected.<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>13:13</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>12:21</var> NZDT</small><br><strong>Update</strong> - The app is currently working as expected but we are continuing to monitor.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>12:20</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>10:07</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.wipster.io,2005:Incident/190867202023-11-11T08:19:09+13:002023-11-11T08:19:10+13:00Slow loading and navigation<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>08:19</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>08:13</var> NZDT</small><br><strong>Update</strong> - We have implemented an additional fix to the issue to prevent it from occurring in future and are continuing to monitor the situation.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>07:59</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>07:50</var> NZDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>07:34</var> NZDT</small><br><strong>Investigating</strong> - Wipster is currently experiencing longer loading times than expected. We are investigating the issue.</p>tag:status.wipster.io,2005:Incident/190856942023-11-11T06:10:07+13:002023-11-11T06:10:07+13:00App access and loading issue<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>06:10</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>05:47</var> NZDT</small><br><strong>Update</strong> - The app is now operational. We are continuing to monitor for further issues.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>05:47</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>05:46</var> NZDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>05:06</var> NZDT</small><br><strong>Investigating</strong> - Wipster is currently experiencing an outage. We are investigating the issue.</p>tag:status.wipster.io,2005:Incident/190652392023-11-09T17:48:28+13:002023-11-09T17:48:28+13:00Wipster outage<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>17:48</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>17:05</var> NZDT</small><br><strong>Update</strong> - The app is available for use. Our engineering team is continuing to monitor closely.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:53</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:51</var> NZDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:31</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:55</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.wipster.io,2005:Incident/169033502023-04-19T09:46:45+12:002023-04-19T09:46:45+12:00Wipster emails failing to send<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>09:46</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>09:45</var> NZST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>09:44</var> NZST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>04:30</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating an issue preventing emails from being sent from Wipster. We recommend sharing assets via URL until this issue is resolved.</p>tag:status.wipster.io,2005:Incident/159297172023-01-25T23:46:12+13:002023-01-25T23:46:12+13:00Application access and performance issue<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>23:46</var> NZDT</small><br><strong>Resolved</strong> - Happy to report that the incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>23:12</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been applied and we are no longer observing connectivity issues. We are monitoring the service to confirm performance has been restored.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>22:02</var> NZDT</small><br><strong>Investigating</strong> - We are currently impacted by an incident affecting Microsoft Azure that manifests as network latency and/or timeouts when attempting to connect to our application. <br /><br />Our team are in contact with Microsoft and will provide updates once more is known.</p>tag:status.wipster.io,2005:Incident/105796162022-07-15T12:30:19+12:002022-07-15T12:30:19+12:00PDFs Failing to Upload<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>12:30</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>12:14</var> NZST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>12:13</var> NZST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>05:51</var> NZST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>04:10</var> NZST</small><br><strong>Update</strong> - We are continuing to investigate this issue. There may be a delay in finding root cause due to time zone differences within our team.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>02:26</var> NZST</small><br><strong>Investigating</strong> - We have received a high volume of reports of failed PDF uploads. We are currently investigating this issue.</p>tag:status.wipster.io,2005:Incident/88686382021-12-17T10:39:11+13:002021-12-17T10:39:11+13:00Auth0 Elevated Response Times<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>10:39</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>10:00</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and Auth0 is no longer experiencing any latency. We are monitoring this issue to ensure it is resolved.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>09:42</var> NZDT</small><br><strong>Investigating</strong> - Auth0 is experiencing elevated response times. This may cause Wipster to load slowly when first logging in. Auth0 is currently investigating this issue.</p>tag:status.wipster.io,2005:Incident/88556412021-12-16T05:20:01+13:002021-12-16T05:20:01+13:00Auth0 User Authentication Outage<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>05:20</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>04:58</var> NZDT</small><br><strong>Investigating</strong> - Auth0 User Authentication is currently experiencing an outage. This is intermittently preventing some users from accessing Wipster. Auth0 is currently investigating.</p>tag:status.wipster.io,2005:Incident/87851702021-12-08T13:01:02+13:002021-12-08T13:01:02+13:00Encoding Issues<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>13:01</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>12:10</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>08:31</var> NZDT</small><br><strong>Identified</strong> - We're currently experiencing delays in encoding times due to an outage with one of our third party providers.</p>tag:status.wipster.io,2005:Incident/87518172021-12-04T06:59:11+13:002021-12-04T06:59:11+13:00Slow Downloads / Streaming<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>06:59</var> NZDT</small><br><strong>Resolved</strong> - This incident has been tied to a third party service disruption. This has since been resolved.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>05:29</var> NZDT</small><br><strong>Investigating</strong> - We've had intermittent reports of slow service. Users have reported longer than usual download times. We are currently investigating this issue.</p>tag:status.wipster.io,2005:Incident/84234132021-11-09T10:47:03+13:002021-11-09T10:47:03+13:00Wipster Server Errors<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:47</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>08:32</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented in both the Eastern and Western US servers. All users should be able to access the platform. We are monitoring the server status closely.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>08:27</var> NZDT</small><br><strong>Update</strong> - Our users closest to the Western US will be able to use the app. Our server in the Eastern US will come back online shortly.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>08:22</var> NZDT</small><br><strong>Identified</strong> - The issue has been identified and we are currently working on a fix. Some users may now be able to access the app.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>07:45</var> NZDT</small><br><strong>Update</strong> - We apologize for the continued outage. We are working closely with the Microsoft Azure engineering team to resolve this as quickly as possible.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>06:32</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>06:28</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue and have escalated with our third-party providers.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>05:22</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>04:40</var> NZDT</small><br><strong>Investigating</strong> - We have a large number of users reporting that the Wipster app is inaccessible. We are investigating the issue.</p>tag:status.wipster.io,2005:Incident/82695912021-10-21T09:30:30+13:002021-10-21T09:30:30+13:00Improvements to CDN and Upload reliability<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>09:30</var> NZDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>09:02</var> NZDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>08:30</var> NZDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>15:43</var> NZDT</small><br><strong>Scheduled</strong> - Scheduled maintenance is planned with no customer impact expected.</p>tag:status.wipster.io,2005:Incident/82131362021-10-18T09:14:50+13:002021-10-18T09:14:50+13:00Notification Issues<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>09:14</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>14:55</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>10:53</var> NZDT</small><br><strong>Update</strong> - We are currently testing a solution for this issue</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>05:36</var> NZDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>14:10</var> NZDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>08:50</var> NZDT</small><br><strong>Investigating</strong> - There have been increased reports of notifications not being sent. Our team is currently looking into this issue.</p>tag:status.wipster.io,2005:Incident/81692982021-10-17T15:37:29+13:002021-10-20T15:39:57+13:00Brightcove (video encoding provider) scheduled maintenance<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>15:37</var> NZDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>08:22</var> NZDT</small><br><strong>Scheduled</strong> - Our video encoding provider, Brightcove, will be undergoing scheduled maintenance. <br /><br />During this time video ingestion may be slower than usual. For more information see https://supportportal.brightcove.com</p>tag:status.wipster.io,2005:Incident/67985582021-04-21T07:49:41+12:002021-04-21T07:49:41+12:00Auth0 Authentication provider outage<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>07:49</var> NZST</small><br><strong>Resolved</strong> - Authentication and Wipster is working great again!</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>07:44</var> NZST</small><br><strong>Monitoring</strong> - Auth0 is back up with degraded performance.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>07:39</var> NZST</small><br><strong>Investigating</strong> - Wipster is currently experiencing an outage due to an issue with an underlying 3rd party provider. <br />Wipster’s Authentication provider, Auth0, is currently experiencing a service outage which is resulting in the unavailability of the Wipster application. They are aware of the issue and actively working for a resolution (https://status.auth0.com/incidents/zvjzyc7912g5). Wipster’s engineering team is closely monitoring the situation, we will provide updates as soon as we have more information and an ETA on resolution.</p>tag:status.wipster.io,2005:Incident/62495222021-02-19T08:54:15+13:002021-02-19T08:54:15+13:00Encoding pipeline failures<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>08:54</var> NZDT</small><br><strong>Resolved</strong> - Issues with underlying infrastructure services have been resolved and remediated.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>16:22</var> NZDT</small><br><strong>Monitoring</strong> - Fix applied, and stalled encodings have been reprocessed. We will continue to monitor.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>14:34</var> NZDT</small><br><strong>Investigating</strong> - Currently investigating issue</p>tag:status.wipster.io,2005:Incident/36086592020-02-25T17:19:04+13:002020-02-25T17:23:40+13:00Wipster Intermittent Outages<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>17:19</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>17:18</var> NZDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>13:40</var> NZDT</small><br><strong>Identified</strong> - Wipster is experiencing intermittent outages. We are working urgently to get this resolved.</p>tag:status.wipster.io,2005:Incident/36077022020-02-25T08:37:31+13:002020-02-25T08:37:31+13:00Wipster Outage<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>08:37</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>08:26</var> NZDT</small><br><strong>Identified</strong> - Wipster is experiencing an outage and currently the site is inaccessible. We are working urgently to get this resolved.</p>tag:status.wipster.io,2005:Incident/36064382020-02-25T05:13:11+13:002020-02-25T05:13:20+13:00Outage<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>05:13</var> NZDT</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>04:15</var> NZDT</small><br><strong>Monitoring</strong> - The issue has now been fixed and the app is now operational. We will continue to monitor.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>03:19</var> NZDT</small><br><strong>Identified</strong> - Wipster is experiencing an outage and currently the site is inaccessible. We are working urgently to get this resolved.</p>tag:status.wipster.io,2005:Incident/31284562019-10-23T09:15:07+13:002019-10-23T09:15:07+13:00PDF Uploading Issues<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>09:15</var> NZDT</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>08:56</var> NZDT</small><br><strong>Identified</strong> - We have an issue with PDFs not uploading - we are working on a bug fix urgently and will have this resolved as soon as possible.</p>tag:status.wipster.io,2005:Incident/28350642019-08-09T10:10:15+12:002019-08-09T10:10:15+12:00Uploading Issues<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:10</var> NZST</small><br><strong>Resolved</strong> - The issue has now been resolved.<br /><br />Some videos may take time to complete uploading as the backlog is processed. <br /><br />If you need a video to be uploaded urgently then please upload it again and it will process as per normal.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>08:46</var> NZST</small><br><strong>Identified</strong> - We are experiencing issues with uploading assets onto Wipster due to an issue with Azure Media Services. We are urgently investigating this now and will have a fix deployed as soon as possible.</p>tag:status.wipster.io,2005:Incident/23655832019-05-03T10:22:09+12:002019-05-03T10:22:09+12:00Azure Outage affecting our application<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>10:22</var> NZST</small><br><strong>Resolved</strong> - The Azure outage has now been resolved and systems are back to normal.<br /><br />Thank you for your patience.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>10:21</var> NZST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>08:52</var> NZST</small><br><strong>Identified</strong> - Microsoft Azure is experiencing a connectivity issues worldwide with Azure Services. This is affecting our app and is causing slowness with loading times. <br /><br />Microsoft are investigating the issue urgently but in the meantime please expect slowness until it is resolved.</p>tag:status.wipster.io,2005:Incident/23490522019-04-29T16:18:50+12:002019-04-29T16:18:50+12:00Issues logging in on Internet Explorer browsers<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>16:18</var> NZST</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>20:06</var> NZST</small><br><strong>Monitoring</strong> - We have resolved some issues with login issues on Internet Explorer. We will continue to monitor and fix any further issues that occur.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>13:11</var> NZST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>13:09</var> NZST</small><br><strong>Identified</strong> - We have a current issue with users not being able to login with Internet Explorer. All other browsers are fine. <br />Please use other browsers such as Edge, Chrome or Firefox if you experience issues with Internet Explorer.</p>tag:status.wipster.io,2005:Incident/22921982019-03-28T11:07:29+13:002019-03-28T11:07:29+13:00Video Encoding Service Delay<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:07</var> NZDT</small><br><strong>Resolved</strong> - Thank you for your patience, video encoding service is back to normal performance.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>10:46</var> NZDT</small><br><strong>Monitoring</strong> - Encoding has resumed at normal rate, videos in the backlog are currently processing. <br />We are continuing to monitor progress.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>10:10</var> NZDT</small><br><strong>Update</strong> - We are currently experiencing an issue with our third-party encodings provider, where processing is not completing in a timely manner. <br /><br />Our development team is working to resolve the issue with the utmost urgency. We apologize for any inconvenience caused.<br /><br />Please subscribe for further updates.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>10:10</var> NZDT</small><br><strong>Identified</strong> - We are currently experiencing an issue with our third-party encodings provider, where processing is not completing in a timely manner. <br /><br />Our development team is working to resolve the issue with the utmost urgency. We apologize for any inconvenience caused.<br /><br />Please subscribe for further updates.</p>