Video playback issues

Incident Report for Wipster

Resolved

We've now resolved this issue.

Posted Jun 02, 2017 - 14:09 NZST

Update

We've implemented a permanent fix and we will be monitoring to ensure the problem continues to be resolved.

Posted Jun 02, 2017 - 11:01 NZST

Monitoring

We've put in place a temporary fix that appears to be operating well. We will continue to monitor for problems.

Posted Jun 01, 2017 - 21:52 NZST

Identified

We think we understand the root cause of this issue - we're working to find a resolution now.

Posted Jun 01, 2017 - 19:17 NZST

Update

If we have no resolution in the next few hours, we will be making a temporary change as a workaround.

Posted Jun 01, 2017 - 17:29 NZST

Update

Just a quick note to say that refreshing the page can help.

Posted Jun 01, 2017 - 15:54 NZST

Investigating

We are experiencing playback issues across our platform and have tickets open with our cloud providers. We will work to resolve this as soon as possible.

Posted Jun 01, 2017 - 13:38 NZST