We've implemented a permanent fix and we will be monitoring to ensure the problem continues to be resolved.
Posted over 1 year ago. Jun 02, 2017 - 11:01 NZST
Monitoring
We've put in place a temporary fix that appears to be operating well. We will continue to monitor for problems.
Posted over 1 year ago. Jun 01, 2017 - 21:52 NZST
Identified
We think we understand the root cause of this issue - we're working to find a resolution now.
Posted over 1 year ago. Jun 01, 2017 - 19:17 NZST
Update
If we have no resolution in the next few hours, we will be making a temporary change as a workaround.
Posted over 1 year ago. Jun 01, 2017 - 17:29 NZST
Update
Just a quick note to say that refreshing the page can help.
Posted over 1 year ago. Jun 01, 2017 - 15:54 NZST
Investigating
We are experiencing playback issues across our platform and have tickets open with our cloud providers. We will work to resolve this as soon as possible.