We've now resolved this issue.

We've implemented a permanent fix and we will be monitoring to ensure the problem continues to be resolved.

We've put in place a temporary fix that appears to be operating well. We will continue to monitor for problems.

We think we understand the root cause of this issue - we're working to find a resolution now.

If we have no resolution in the next few hours, we will be making a temporary change as a workaround.

Just a quick note to say that refreshing the page can help.

We are experiencing playback issues across our platform and have tickets open with our cloud providers. We will work to resolve this as soon as possible.